作為給消費者提供產(chǎn)品和服務來獲取利潤的組織,提供物美價廉、安全、舒適、耐用的商品和服務,滿足消費者的物質(zhì)和精神需求,是企業(yè)的天職,也是企業(yè)對消費者的社會責任。對消費者的社會責任要求企業(yè),對提供的產(chǎn)品質(zhì)量和服務質(zhì)量承擔責任,履行對消費者在產(chǎn)品質(zhì)量和服務質(zhì)量方面的承諾,不得欺詐消費者和謀取暴利,在產(chǎn)品質(zhì)量和服務質(zhì)量方面自覺接受政府和公眾的監(jiān)督。
As an organization that provides products and services to consumers to obtain profits, it is the first duty of an enterprise as well as its social responsibility to consumers to provide inexpensive, safe, comfortable and durable goods and services to meet the material and spiritual needs of consumers. Social responsibility for consumers requires enterprises to take responsibility for the quality of products and services provided, fulfill their promises to consumers in respect of product quality and service quality, refrain from cheating consumers and seeking excessive profits, and consciously accept the supervision of the government and the public in respect of product quality and service quality.